Custom order process
At our company, we take pride in offering a personalized experience for every custom order. Once you submit a request, our team gets to work on creating a design tailored to your specifications. We’ll review the details and reach out to you with design options, suggestions, and any questions to ensure we fully understand your vision. Before anything goes into production, we’ll send you a proof or mock-up for approval, making any adjustments as needed. Our goal is to collaborate closely with you every step of the way, so you can feel confident that the final product is exactly what you envisioned. Please note that some custom orders may require a deposit—this helps cover the time, materials, and resources needed to begin the design and production process, and ensures a commitment from both sides as we move forward with your unique project.
Shipping Policy
Thank you for choosing Rik's Wood Shop! Here's everything you need to know about our shipping process:
Processing Time:
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Orders are typically processed within 3-5 business days (excluding weekends and holidays) from the date of purchase.
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Customized or personalized items may require additional processing time.
Shipping Methods:
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We offer several shipping options to meet your needs, including standard, expedited, and express shipping.
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Shipping costs and estimated delivery times vary based on your location and selected shipping method.
Shipping Restrictions:
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At this time, we only ship within the United States.
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Certain items may be subject to shipping restrictions based on size, weight, or destination regulations.
Order Tracking:
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Once your order has shipped, you will receive a confirmation email with tracking information.
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You can track your order's progress using the provided tracking number on our website or through the carrier's website.
Shipping Address:
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Please ensure that your shipping address is accurate and complete to prevent delays or delivery issues.
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We are not responsible for orders lost due to incorrect or incomplete shipping addresses provided by the customer.
Shipping Delays:
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While we strive to deliver your orders in a timely manner, please note that unforeseen circumstances such as weather conditions, customs delays, or carrier issues may cause shipping delays.
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We appreciate your patience and understanding during such situations.
International Shipping:
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We do not ship or deliver products outside of the United States.
Shipping Insurance:
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Optional shipping insurance is available for an additional fee to provide coverage for lost, stolen, or damaged items during transit only through the carrier's information.
Questions or Concerns:
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If you have any questions or concerns regarding your order's shipping status or delivery, please don't hesitate to contact our customer service team. We're here to help!
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You can contact us at rikswoodshop@outlook.com or call 330-430-9660.
By placing an order with Rik's Wood Shop you agree to abide by our shipping policy. Thank you for choosing us for your shipping needs!