Custom order process
At our company, we take pride in offering a personalized experience for every custom order. Once you submit a request, our team gets to work on creating a design tailored to your specifications. We’ll review the details and reach out to you with design options, suggestions, and any questions to ensure we fully understand your vision. Before anything goes into production, we’ll send you a proof or mock-up for approval, making any adjustments as needed. Our goal is to collaborate closely with you every step of the way, so you can feel confident that the final product is exactly what you envisioned. Please note that some custom orders may require a deposit—this helps cover the time, materials, and resources needed to begin the design and production process, and ensures a commitment from both sides as we move forward with your unique project.
Frequently Asked Questions
Welcome to the Frequently Asked Questions (FAQ) page of Rik's Wood Shop. Here, you'll find answers to common inquiries about our products, services, and policies. If you have a question that's not addressed here, please feel free to contact our customer service team for assistance.
1. How do I place an order? To place an order, simply browse our website, select the items you wish to purchase, and proceed to checkout. Follow the prompts to enter your shipping and payment information, and your order will be processed accordingly.
2. Can I customize or personalize my order? Yes, many of our products offer customization or personalization options. Look for these options on the product page and follow the instructions to add your desired text, design, or other specifications.
3. What payment methods do you accept? We accept various payment methods, including credit/debit cards, and other secure payment gateways. Rest assured that your payment information is kept safe and confidential.
4. How long will it take to receive my order? Shipping times vary depending on your location, selected shipping method, and product availability. Once your order is processed, you will receive an email confirmation with estimated delivery times and tracking information.
5. What is your return or exchange policy? We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, please contact us within 10 days of receiving your item to arrange for a return or exchange. Please review our Return Policy for more information.
6. Do you offer international shipping? No international shipping. Please review our Shipping Policy for more information.
7. How can I track my order? Once your order has shipped, you will receive an email confirmation with tracking information. You can track your order's progress using the provided tracking number on our website or through the carrier's website.
8. I received a damaged item. What should I do? We apologize for any inconvenience. Please contact our customer service team as soon as possible with details and photos of the damaged item. We will work with you to arrange for a replacement or refund.
9. How can I contact customer support? You can reach our customer support team by emailing rikswoodshop@outlook.com, calling 330-430-9660 or using the contact form on our website. Our team is available to assist you during regular business hours Monday-Friday 8a-6p.
We hope these FAQs have addressed your concerns. If you have any further questions or need assistance, don't hesitate to reach out to us. Thank you for choosing Rik's Wood Shop!